Note that repairs/replacements will be charged in the following cases, even during the warranty term.
a. Failure or damages caused by improper use or carelessness (knocks, dents, crushing, broken crystal etc.)
b. Failure or damages caused by unjustifiable repair or modification.
c. Failure or damages caused by fire, water or a natural disaster such as an earthquake.
d. Aesthetic changes that occur during normal wear, tear and aging (minor scratches on the case or crystal, alteration of the colour on the wristband and the peeling of the plating.)
e. In case the retail store and the purchase date are not indicated on the Warranty or if this information has been rewritten.
f. If the Warranty is not submitted along with the watch. Battery replacement will be charged even during the warranty term.Battery replacement will be charged even during the warranty term.
The case, dial, hands, crystal, watchband or other parts of the watch may be replaced with substitutes if the originals are not available.
This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term and shall not restrict any lawful right of the Customer.
RETURN & EXCHANGE
The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the watch received. A product may only be exchanged for a product of the same or lesser value. If you wish to exchange for a more expensive product, a return must be made and we will issue a full refund within 15 working days. You are able to place a new order for the correct item at your own convenience. Products purchased directly from our website must be returned to our warehouse for an exchange to be made; product(s) cannot be exchanged in a local retail store. Kindly note that you may be subject for the shipping expenses in returning this package to us. However, BlackByBlueBrave will cover the shipping costs when shipping the exchanged item to you.
BlackByBlueBrave does not take responsibility for any items lost during the return shipping.
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images; Although we have made every effort to be as accurate as possible, all sizes, weights, colours, capacities, dimensions and measurements indicated on our site have a tolerance; The packaging of the Products may vary from that shown on images on our site.
Any complaints shall be made to our customer service via email firstname.lastname@example.org. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to BlackByBlueBrave should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults, fees in shipping return will be charged. BlackByBlueBrave has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
Intellectual property rights
Company Address: 10 Ubi Crescent, Lobby E, #06-90, Ubi TechPark, Singapore 408564
BlackByBlueBrave.com is operated by 4B Watches Pte Ltd has been chosen as the payment provider of BlackByBlueBrave.com.