• ORDER & DELIVERY

  • WARRANTY & RETURNS

  • PAYMENT & SECURITY

  • PRODUCT INFORMATION

We aim to ensure that you receive your order as quickly as possible.

Once your order is successfully submitted, the warehouse will process your order within the following business day.

You should receive your order within 7-10 business days. Packages are not transported on weekends and local public holidays. Kindly note that the delivery times are estimated and may vary due to external factors outside of BLACK BY BLUE BRAVE’s and its courier’s control.

These factors may include, but are not limited to, extreme weather conditions, technical failures, customs delays etc. Additionally, please note that during periods of promotional campaigns, delivery times may be longer than usual.

Delivery Timeframe (Business Days) Shipping Fee Min. Spend For Free Shipping
7-11 $75

3-7

Deliveries will come with a tracking number.

 

You won't be able to amend your delivery info once your order is placed. Fret not, please contact us here and we'll do whatever we can to help!

Note: Shipping delays may occur for delivery address amendments, but we promise we'll try our best to minimise this.

Please reach out to us here as soon as possible if you need to make amendments — we don't want your order to land in the wrong hands!

If we're too late and your order's delivered by the time we relay your request to our delivery partners, we may not be able to retrieve it. Please reach out to us here as soon as possible if you need to make amendments.

If taxes and/or duties are incurred for your parcel, you will be responsible for covering the fees before delivery can proceed.

Shipping fees paid during checkout do not include taxes and import duties. Your parcel may be subject to customs inspection and the assessment of duties and taxes will be in accordance with local regulations. If taxes and/or duties are incurred for your parcel, you will be responsible for covering the fees before delivery can proceed.

If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.

 To avoid unplanned costs, estimates on customs & duties may be found here. The information provided in the link or on our website regarding taxes or import duties should only be used as a reference. For the most accurate and up-to-date information, it is best to check with your local customs office before placing an order. If you need an item urgently, we recommend swinging by one of our stores ASAP to make a purchase.

You will receive an e-mail from BLACK BY BLUE BRAVE containing your package’s tracking information after your goods have been shipped. To track your package, simply use the tracking number on the courier website.

You can also contact us and we will check the order and delivery status for you.

If you receive your package and it is not as you ordered, please contact us immediately. We will do everything we can to provide you with a replacement as soon as possible.

After 3 delivery attempts, or if it has exceeded 21 days from the dispatch date, whichever is earlier, your package will be returned to Singapore for a refund within 7 working days.

If you have any trouble receiving your order, please click here to reach out to us and we'll do our best to help!

BLACK BY BLUE BRAVE reserves the right to cancel any orders that are believed to be fraudulent or considered a high risk of fraud. If the order is cancelled and refunded, the customer will be informed via email the same day.

You have the right to return any/all products you have purchased directly from our website within 30 days.

  • Returned product(s) must be unused: the original packaging, tags and protective stickers are intact and in the same new condition as when the watch was received. If we receive the product in a non-perfect condition, we will deduct a proportional refund amount based on the value of the product loss.

  • Product(s) purchased directly from our website must be returned to our warehouse for an exchange to be made; product(s) cannot be exchanged in a local retail store.

  • For no reason returns, returns for human-caused damage, and returns for non-quality issues, you will need to pay for the shipping costs to send the package back to us.

  • A product may only be exchanged for a product of the same or lesser value. If you wish to exchange for a more expensive product, a return must be made and we will issue a full refund within 15 working days. You are able to place a new order for the correct item at your own convenience. - Black By Blue Brave will cover the return shipping costs due to product quality issues.

  • Exchange: You will need to pay for the shipping cost of sending the package back to us, and we will cover the shipping cost of resending it back to you.

  • Contact information

Black By Blue Brave does not take responsibility for any items lost during the return shipping.

Please contact us promptly for any return or exchange issues.

BLACK BY BLUE BRAVE accepts American Express, MasterCard, Visa, JCB, as well as various other local debit cards and invoicing options.

Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank – Including BLACK BY BLUE BRAVE.

BLACK BY BLUE BRAVE does not receive or store any payment information. All transactions are handled directly by our payment service provider. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties.

At the checkout page, to apply your promotion code, click “Add a coupon code”, enter the code, and press “Apply”. Be sure there are no additional spaces before or after the code.

Kindly note that only one promotion code is valid per order. A promotion code cannot be combined with an additional promotion code.

At BLACK BY BLUE BRAVE, we want to ensure that your experience with our products is outstanding before, during and after your purchase. We work exclusively with a select group of partners around the world who have earned the privilege of being an authorised 4B Watches retailer.

Whether you purchase from a retail store or online, we want you to have an experience that leaves you completely satisfied. Our retail partners have proven to us that they are committed to delivering a consistently excellent level of service. The only way to ensure you are buying an authentic watch by BLACK BY BLUE BRAVE is to purchase it through an authorised retailer or at www.blackbybluebrave.com

When you purchase a watch from an authorised BLACK BY BLUE BRAVE retailer, you can be assured that: You are buying an authentic BLACK BY BLUE BRAVE timepiece

BLACK BY BLUE BRAVE does not honour any warranty claims that are not accompanied by the original documentation from an authorised retailer.

All BLACK BY BLUE BRAVE watches have various levels of water resistance. However, we recommend that you avoid all contact with water. Avoid wearing the watch when showering, bathing, swimming, diving or any activity where it is exposed directly to water.

Kindly note that water damage for our 3 ATM and 5 ATM watches is not covered under the 2 year warranty.

Our watches are made of 316L stainless steel.

All of our watches use sapphire for their crystal for strong scratch protection.

Kindly note that a scratched/damaged crystal is not covered under the 2 year warranty.

Stainless Steel bracelet/Mesh strap:

  • To prevent rust, wipe off the moisture, sweat or any other dirt with a soft cloth promptly.

  • To wash the band, apply neutral detergent (mixed with water) when stains on the surface are noticeable.

  • For heavy stains accumulated in the gaps of strap segments, use a small brush to remove them.

  • During the washing process, protect the watch head from moisture by wrapping it with plastic film. Don’t forget to thoroughly dry the whole watch using a soft dry cloth.

Leather strap:

we do not recommend you wash the leather strap. Any exposure to water will dry the leather and possibly cause damage to the strap. However, a local watchmaker or watch retailer may have cleaning products specifically designed for leather.

Nylon strap:

Always remove the watch face from the wristband. Use lukewarm water together with soap and gently brush the wristband. Leave it to dry flat on a towel.

To ensure the authenticity of BLACK BY BLUE BRAVE timepieces, they must be purchased directly from our website or an authorised 4B Watches retailer.

4B Watches will not honour any warranty claims for watches purchased from an unauthorised retailer.

Please note that for all Automatic watches, it do not require battery to operate in comparison to the Quartz watches.

For Automatic Watches, they requires the movement from the user to convert kinetic energy to drive the watch. Our automatic watch uses Japanese Miyota movement and have a power reserve of 42hours when fully wound up.

A window at the watch case back with the 4B logo shows the movement with the moving rotor winding up the spring to power the watch.

Customer is suggested to wind up the watch manually by turning the crown clockwise about 10-15 turns after adjusting the time. It should not stop if worn daily with sufficient movement from the wrists. It should only stop if it is not worn for more than 24hours thereafter.

More information about automatic watch: How do automatic watches work? An automatic watch movement features a freely rotating metal weight called the rotor, the movement from the wearer's wrist causes the rotor to spin, as the rotor spins it automatically coils the mainspring inside the movement which provide the power for the watch.