Warranty & Returns

RETURN POLICY

 ONLINE STORE

All online purchases are eligible for returns within 30 days of purchase. If you wish to return your product(s), please contact us via email regarding the reason for returning the item. If the reasons for returning are not caused by product defect(s), you will be liable for the return shipping fee. BLACK BY BLUE BRAVE does not take any responsibility for any items lost during the return shipping.

To be eligible for returns, your item(s) must be unused and in its original condition with product labels and protective stickers intact. We also require proof of purchase, which can be provided by giving us your order number or the email address you purchased with. BLACK BY BLUE BRAVE reserves the right to reject returned item(s) if they do not fulfill the appropriate criteria. Any such rejected item(s) will be sent back to the customer, and no refund will be issued.

Any purchased items made through our website have to be sent directly back to us and cannot be returned at our retail outlets for a refund or exchange.

Once your item(s) is inspected by us and is found to be eligible, you will be notified via email, and a refund will be made. Please note that it can take several business days to process, depending on the payment method. Please choose a courier and a method that allows you to track the package. We recommend insuring the watch for its full replacement value. BLACK BY BLUE BRAVE is not responsible if the return parcel is lost.

You may send your item(s) back to the following address:
10 Ubi Crescent #06-90, Lobby E, Ubi Techpark, Singapore 408564

 

INCOMPLETE SHIPPING ADDRESS:

In the event that a parcel is not delivered or is delayed due to an incomplete address provided by the customer, and if the customer decides to cancel the order, please note that the customer will be responsible for bearing the shipping costs incurred.
We appreciate your understanding and cooperation in this matter. Should you have any questions or concerns, please don't hesitate to reach out to our customer support team.

 IN-STORE/RETAIL

Any item(s) bought in-store at any BLACK BY BLUE BRAVE outlets are not eligible for returns or refunds. However, they are eligible for exchange within 7 days of purchase. To be eligible for exchange, your item(s) must be unused and in its original condition with product labels and protective stickers intact. The receipt must also be provided as proof of purchase.

Items exchanged for another product of less value will not be refunded the difference. Items exchanged for another product of higher value will require the customer to top up the difference.

 

WARRANTY POLICY  

 

BLACK BY BLUE BRAVE offers a limited warranty that covers defects in materials and manufacturing for a period of two (2) years from the original purchase date provided the purchase was made from an authorised BLACK BY BLUE BRAVE retailer. For sales items, the warranty period is 6 months. This warranty, however, does not extend to cases, crystals, crowns, pushers, straps, hands, or any changes resulting from use rather than manufacturing or assembly. Please note that opening the caseback, pushing buttons underwater, or experiencing water penetration with our 3 ATM and 5 ATM watches will void this warranty.

To ensure a smooth warranty process, it is essential to retain the proof of purchase and the warranty card. Kindly keep a copy of your receipt in a safe place. We reserve the right to decline a warranty claim if the watch exhibits evidence of excessive wear or misuse. In the event a watch requires service, BLACK BY BLUE BRAVE reserves the right to either repair or replace the timepiece at our discretion.

 

WARRANTY & REPAIR SERVICE

 

For warranty or after-sales service inquiries, please reach out to us at sales@blackbybluebrave.com. During the warranty period, any manufacturing defects will be rectified free of charge. Should repairs not be feasible, rest assured that this warranty guarantees a replacement with identical or similar characteristics. To initiate the repair process, kindly fill up the Warranty & Repair Service Request Form or scan the QR code below. Feel free to contact us through our Contact Form if you have any additional questions.

 

 

 

BLACK BY BLUE BRAVE reserves the right to cancel any orders that are believed to be fraudulent or considered a high risk of fraud. If the order is cancelled and refunded, the customer will be informed via email the same day.