PRODUCT INFORMATION
All BLACK BY BLUE BRAVE watches have various levels of water resistance. However, we recommend that you avoid all contact with water. Avoid wearing the watch when showering, bathing, swimming, diving or any activity where it is exposed directly to water.
Kindly note that water damage for our 3 ATM and 5 ATM watches is not covered under the 2 years warranty.
Our watches are made of 316L stainless steel.
All of our watches use sapphire for their crystal for strong scratch protection.
Kindly note that a scratched/damaged crystal is not covered under the 2 years warranty.
To ensure the authenticity of BLACK BY BLUE BRAVE timepieces, they must be purchased directly from our website or from an authorised 4B Watches retailer.
4B Watches will not honour any warranty claims for watches purchased from an unauthorised retailer.
Stainless Steel bracelet/Mesh strap - To prevent rust, wipe off the moisture, sweat or any other dirt with a soft cloth promptly. To wash the band, apply neutral detergent (mixed with water) when stains on the surface are noticeable. For heavy stains accumulated in the gaps of strap segments, use a small brush to remove them. During the washing process, protect the watch head from moisture by wrapping it with plastic film. Don’t forget to thoroughly dry the whole watch using a soft dry cloth.
Leather strap – we do not recommend you wash the leather strap. Any exposure to water will dry the leather and possibly cause damage to the strap. However, a local watchmaker or watch retailer may have cleaning products specifically designed for leather.
Nylon strap – Always remove the watch face from the wristband. Use lukewarm water together with soap and gently brush the wristband. Leave it to dry flat on a towel.
WARRANTY & RETURNS
Please refer to our Warranty and Returns page here: https://blackbybluebrave.com/pages/warranty-returns
If you purchased your timepiece from an authorised 4B Watches retailer, to obtain reparation or replacement of your watch under it's warranty, please contact the authorised 4B Watches retailer or service provider from where it was originally purchased.
If you purchased your timepiece from duty free and/or travel retail, such as - but not limited to - airport, cruise, etc. Please contact us and we will assist you directly.
If you purchased your timepiece directly from our website, and feel it is a matter of warranty, please kindly contact us and we will assist you directly.
ORDER & DELIVERY
In the event you wish to cancel your order, please contact us.
If we are unable to process the requested cancellation immediately, usually because the package has already been shipped, we will contact our courier to have the package returned to our warehouse.
Once the package has returned to our warehouse, will we be able to process the cancellation.
Once an order is submitted, we are unable to change the ordered products or the quantity selected. In this situation, we suggest you contact us and cancel the incorrect order. Thereafter, we recommend you place a new order on our website with the correct item(s), at your own convenience.
BLACK BY BLUE BRAVE reserves the right to cancel any orders that are believed to be fraudulent or considered a high risk of fraud. If the order is cancelled and refunded, the customer will be informed via email the same day.
A watch that you select from our product page will consist of the watch head and the respective strap. You can purchase additional straps, should you wish, by selecting a strap from the Accessories page.
To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order.
We aim to ensure that you receive your order as quickly as possible.
Once your order is successfully submitted, the warehouse will process your order within the following business day.
You should receive your order within 7-10 business days. Packages are not transported on weekends and local public holidays. Kindly note that the delivery times are estimated and may vary due to external factors outside of BLACK BY BLUE BRAVE’s and its courier’s control.
These factors may include, but are not limited to, extreme weather conditions, technical failures, customs delays etc. Additionally, please note that during periods of promotional campaigns, delivery times may be longer than usual.
If you receive your package and it is not as you ordered, please contact us immediately. We will do everything we can to provide you with a replacement as soon as possible.
You will receive an e-mail from BLACK BY BLUE BRAVE containing your package’s tracking information after your goods have been shipped. To track your package, simply use the tracking number on the courier website.
If you wish to exchange your order, please contact us; we will be happy to provide you with further instructions.
PAYMENT & SECURITY
BLACK BY BLUE BRAVE accepts American Express, MasterCard, Visa, JCB, as well as various other local debit cards and invoicing options.
Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank – Including BLACK BY BLUE BRAVE.
BLACK BY BLUE BRAVE does not receive or store any payment information. All transactions are handled directly by our payment service provider. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties.
OTHERS
Please contact us at marketing@4bsingapore.com Be sure to include the following information: · Your first and last name · Phone number Your request will be processed directly by our Collaborations Department who will review it and contact you directly at their earliest convenience.
At the checkout page, to apply your promotion code, click “Add a coupon code”, entering the code, and press “Apply”. Be sure there are no additional spaces before or after the code.
Kindly note that only one promotion code is valid per order. A promotion code cannot be combined with an additional promotion code.
At BLACK BY BLUE BRAVE, we want to ensure that your experience with our products is outstanding before, during and after your purchase. We work exclusively with a select group of partners around the world who have earned the privilege of being an authorised 4B Watches retailer.
Whether you purchase from a retail store or online, we want you to have an experience that leaves you completely satisfied. Our retail partners have proven to us that they are committed to delivering a consistently excellent level of service. The only way to ensure you are buying an authentic watch by BLACK BY BLUE BRAVE, is to purchase it through an authorised retailer or at www.blackbybluebrave.com
When you purchase a watch from an authorised BLACK BY BLUE BRAVE retailer, you can be assured that: You are buying an authentic BLACK BY BLUE BRAVE timepiece
BLACK BY BLUE BRAVE does not honour any warranty claims that are not accompanied by the original documentation from an authorised retailer.