Return and Exchange Policy
RETURNS & REFUNDS
We offer free returns on eligible products purchased directly from the official BLACK BY BLUE BRAVE website within 30 days of receiving your order.
To start a return, please contact us at sales@blackbybluebrave.com before sending your item back. We will provide the return instructions and, where applicable, the approved return shipping method.
RETURN CONDITIONS
Returned products must be unworn, unused and in their original condition, with all original packaging, tags, protective stickers or films, and accessories included.
Products that show signs of wear, use, damage or alteration may not be eligible for a refund.
EARRINGS
For hygiene reasons, earrings cannot be returned unless they are faulty, damaged upon receipt or incorrectly supplied.
GIFT SETS & COMPLIMENTARY ITEMS
Gift Sets must be returned as a complete set and cannot be partially returned.
Complimentary items or free gifts received as part of a promotional offer cannot be returned or refunded separately.
If a return means that your order no longer qualifies for a complimentary item or promotional offer, the complimentary item must also be returned and the refund will be adjusted accordingly.
Complimentary gift wrapping does not need to be returned.
PROMOTIONAL ORDERS
If a return causes the remaining order to no longer meet the requirements of a promotion or discount, the refund will be recalculated based on the promotional terms applicable to the products you keep.
RESIZED OR ALTERED WATCHES
Watches that have been resized, including watches with bracelet links removed or added, cannot be returned for change of mind.
This does not affect the product warranty or your rights in relation to faulty products.
REFUNDS & REORDERS
Once your return has been received and approved, the refund will be issued to your original payment method.
BLACK BY BLUE BRAVE does not offer direct exchanges for online purchases.
If you would like a different model, colour, size or product, please return the original eligible product for a refund and place a new order through our website. The new order will be subject to the price, availability and promotions available at the time of purchase.
FAULTY OR INCORRECT PRODUCTS
If your product arrives faulty, damaged or different from what you ordered, please contact us at sales@blackbybluebrave.com with your order number and photos or videos of the issue.
We will arrange an appropriate solution, which may include a refund, replacement or repair depending on the circumstances.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.