We offer FREE worldwide shipping.
FREE Shipping within Singapore | FREE International Shipping for orders above $150 SGD.
Your order will be processed within 1 to 3 business days after the order is received, excluding weekends and holidays. You will receive an email notification including the tracking code as soon as your order is shipped.
|1 to 3 business days||Singapore|
|3 to 7 business days||Asia-Pacific Area|
|8 to 21 business days||International|
BLACK BY BLUE BRAVE offers secure payment methods such as Visa, Mastercard, American Express, PayPal, Shop Pay, Apply Pay, Google Pay, Bancontact, Atome and iDEAL.
RETURN AND REFUND
We offer returns on all qualified orders! Kindly note that you are responsible for the returning shipping fee if not caused by the product quality. If the customers didn’t cut, the product label or the product could be resold though it has been worn, and any brand new product you have purchased directly from our website can be returned for a full refund within 30 days of receiving the product. Black By Blue Brave does not take responsibility for any products lost during the return shipping.
Please be aware that payments can take up to 7 business days to process, depending on your bank or payment provider.
After we have issued the refund, it will take up to 3 business days for the refunds to be placed back on your credit card or Paypal account.
WARRANTY AND REPAIR
Black By Blue Brave offers two years warranty on all orders.
The warranties guarantee the buyer that the products meet the standards of usability, reliability and durability. This warranty covers manufacturing defects on the watch itself (movement, case, crystal). The warranties do not apply in the case of the following:
- Theft or loss;
- Intentional damage;
Note that repair/replacements will be charged in the following cases.
- Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal etc.)
- Failure or damage caused by unjustifiable repair or modification.
- Failure or damage caused by fire, water or a natural disaster such as an earthquake.
- Aesthetic changes that occur during normal wear, tear and ageing (minor scratches on the case or crystal, alteration of the colour on the wristband and the peeling of the plating)
- If the Warranty is not submitted along with the watch.
- Battery replacement (1 free replacement of up to $10 USD within two years).
The case, dial, hands, crystal, watchband or other parts of the watch may be replaced with substitutes if the originals are unavailable. This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term and shall not restrict any lawful right of the customer.
Black By Blue Brave watches are 3, 5 and 10 ATM water resistant: this terms that the watch is protected against minor splashes of water. We do not recommend you wear the watch during showering, bathing, swimming or diving.
Shipping costs for a return shipment after a warranty request or repair request (for defects occurring after the buyer has used the product) will be borne by the buyer.
I recently purchased the Cherry Blossom Watch and I couldn't be happier with my purchase. I receive so many compliments on this watch every time I wear it and it has become my go-to accessory. The quality of the watch is outstanding and I appreciate the care and attention to detail that was put into its creation. I would highly recommend this watch to anyone looking for a unique and stylish timepiece. Thank you for such an exceptional product!
The Butterfly Lovers Watch has exceeded all my expectations. Not only does it add a touch of elegance to my outfits with its stunning butterfly design, but it also keeps time flawlessly. The intricate details of the design are truly remarkable and I constantly receive compliments on it. The watch is comfortable to wear and fits perfectly thanks to the adjustable band. I love it!
My husband bought the Swan Lovers Watch for our anniversary. It is beautiful and stunning. My favourite feature is the sun and moon phase which changes throughout the day. Thank you for making such an amazing watch!